Refund Policy

Last Updated: October 30, 2026

At Zoryvea, customer satisfaction is our priority. We want you to feel confident when shopping with us.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

  • The product must be unused and in its original condition.

  • It must be returned in its original packaging.

  • All accessories and included items must be returned.

  • Proof of purchase must be provided.

Used or opened beauty devices may not be eligible for return for hygiene reasons, except where required by applicable law.

2. How to Request a Refund

Please follow these simple steps:

Step 1: Contact Us

Send an email to our customer support team with your order number and reason for requesting a refund.

Step 2: Provide Evidence

If your product is damaged, defective, or incorrect, please include clear photos or videos showing the problem.

Step 3: Wait for Approval

Our team will review your request and respond with return instructions if your request is approved.

Step 4: Return the Product

Pack the item securely and ship it to the return address provided by our support team. Please do not send products back without contacting us first.

Step 5: Receive Your Refund

Once we receive and inspect the returned item, we will notify you of the refund decision.

3. Refund Processing Time

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after refund approval for the money to appear in your account. Processing times may vary depending on your bank or payment provider.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

We will review the issue and offer an appropriate solution, such as a replacement or refund.

5. Return Shipping Costs

Customers are responsible for return shipping costs for ordinary returns.

If the product is defective, damaged, or incorrect, Zoryvea will cover the appropriate return costs, subject to applicable law.

Original shipping fees are generally non-refundable unless required by law.

6. Order Cancellations

If you wish to cancel your order, contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation. Your statutory cancellation rights remain unaffected.

7. Contact Us

For refund requests or questions, please contact:

Zoryvea Customer Support

Email: zoryvea@gmail.com

We appreciate your trust in Zoryvea and thank you for shopping with us.

Zoryvea – Beauty, Innovation & Confidence.